Refund and Returns Policy

Thank you for choosing Gladiators Ranking. We are committed to delivering high-quality digital marketing services, transparent communication, and professional support. This Refund Policy outlines the conditions under which refunds are granted and governs all purchases made through our company.

By using our services, you acknowledge and agree to the terms described below.

1. Definitions

For the purpose of this Refund Policy:

• “Company,” “we,” “our,” “us” refers to Gladiators Ranking.
• “Client,” “you,” “your” refers to any individual or business purchasing our services.
• “Services” refer to all digital marketing, website development, SEO, PPC, SMM, branding, consulting, and digital product offerings.
• “Project-based services” include one-time deliverables such as website development, funnel creation, branding, setup, and strategy documents.
• “Retainer services” refer to ongoing monthly services such as SEO, social media management, PPC management, and monthly marketing support.

2. General Refund Principles

Due to the nature of digital marketing and service-based work, our services involve:

• strategic planning,
• time investment,
• resource allocation, and
• third-party platform expenses.

Therefore, refund eligibility depends on service type and work progress.

3. Refund Eligibility

Refunds are assessed strictly based on documented work progress and service agreements.

3.1. Refund Before Work Begins

Clients may request a full refund only if no work has started on the project.

3.2. No Refund Once Work Has Started

Once research, strategy development, account setup, content creation, or campaign activity has begun, no refunds will be provided.

3.3. Monthly Retainer Services

Monthly service fees are non-refundable once the month’s work has commenced, regardless of the date of cancellation.

3.4. Project-Based Services

Upfront deposits or milestone payments for project-based work are strictly non-refundable, as they cover research, design, planning, and resource allocation.

3.5. Failure to Provide Required Access

If a client delays or fails to provide necessary logins, materials, approvals, or information, the company is not responsible for delays and no refund will be issued.

4. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

• Client becomes unresponsive for 14 days or more
• Client changes their business direction or strategy after work has begun
• Results do not meet subjective expectations (results vary by industry and budget)
• Ad campaigns fail due to insufficient budget determined by the client
• Work was completed and delivered
• The client violated communication terms
• The client requests a refund after receiving partial or full deliverables
• Dissatisfaction without clear evidence of breach of service standards

5. Third-Party Advertising Budgets

Payments made to platforms such as:

• Meta (Facebook/Instagram)
• Google Ads
• TikTok Ads
• LinkedIn Ads
• Other advertising networks

are not refundable under any circumstances. These funds are paid directly to the advertising platform and cannot be reversed.

6. Digital Products, Files & Templates

All digital products, downloadable files, strategy documents, or templates purchased from Gladiators Ranking are non-refundable immediately upon delivery due to their intangible and irreversible nature.

7. Revisions & Change Requests

7.1. Included Revisions

Project-based services include a predefined number of revisions (as stated in your proposal or contract).

7.2. Additional Revisions

Extra revisions or scope changes requested by the client are billable and not eligible for refunds.

7.3. Change of Mind

Refunds will not be issued if a client changes their mind or decides they no longer want the service.

8. Client Responsibilities

For successful service delivery, the client must:

• Provide accurate and complete information
• Deliver required materials on time
• Maintain timely communication
• Approve or review deliverables promptly
• Provide login access where needed

Delays caused by the client do not qualify for refunds.

9. Quality Assurance

We prioritize quality and offer corrections if a mistake is made from our end.

Corrections do not qualify as grounds for refunds unless the company fails to correct major errors within a reasonable timeframe.

10. Chargebacks & Disputes

Initiating a chargeback without contacting Gladiators Ranking first is considered a breach of terms.

In such cases, we reserve the right to:

• Dispute the chargeback
• Provide evidence of work completed
• Terminate current and future services
• Block access to client files or deliverables

11. How to Request a Refund

Refund requests must be submitted to: support@gladiatorsranking.io

Include the following:

• Full name
• Email used for purchase
• Date of purchase
• Description of the service
• Reason for the refund request
• Evidence supporting the claim (if applicable)

We review all requests within 7–14 business days.

12. Governing Law

This policy is governed by and interpreted in accordance with the laws of the State of Colorado, USA, without regard to its conflict of law principles.

13. Policy Updates

Gladiators Ranking reserves the right to modify or update this Refund Policy at any time.

All changes will be posted on this page with a new “Last Updated” date.